Legal notices
GENERAL TERMS AND CONDITIONS OF SALE AND GUARANTEES - ODUXIO SRL
Introduction
This document sets out the general terms and conditions applicable to product sales by ODUXIO SRL, including the rights and obligations of the parties (seller and buyer) regarding warranty, claims, and the right of withdrawal. These terms and conditions comply with current Belgian law and aim to protect the interests of both parties while ensuring maximum transparency.
Article 1: Purpose and scope
1.1 These conditions apply to all products marketed by ODUXIO SRL.
1.2 They aim to regulate the relationship between the buyer and the seller, covering in particular product warranty and the right of withdrawal.
Article 2: Right of withdrawal
2.1 In accordance with Belgian consumer protection legislation (Code of Economic Law), the buyer has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to provide a reason.
2.2 To exercise this right, the buyer must notify ODUXIO SRL by any means (email, mail) and return the product within 14 days of this notification.
2.3 The product must be returned in its original, undamaged packaging, along with all accessories and documents provided. The product must show no signs of wear or damage, otherwise the return will be refused.
2.4 Return shipping costs are the responsibility of the buyer, unless otherwise stated by ODUXIO SRL.
Article 3: Legal guarantee of conformity
3.1 In accordance with Articles 1649bis to 1649octies of the Belgian Civil Code, all products sold by ODUXIO SRL are covered by the legal guarantee of conformity. This guarantee covers defects of conformity existing at the time of delivery of the product.
3.2 The duration of this warranty is 2 years from the date of delivery.
3.3 In the event of a lack of conformity, the buyer may choose between repair of the product, its replacement or, failing that, a reduction in price or termination of the contract, subject to the conditions provided for by law.
Article 4: Commercial Guarantee
4.1 In addition to the legal guarantee, ODUXIO SRL offers a commercial guarantee for a period of 2 years, covering defects in materials and workmanship.
4.2 The commercial warranty does not cover damage caused by misuse, negligence, modification or unauthorized repair.
4.3 To benefit from the commercial warranty, the buyer must present proof of purchase and return the product, with all its accessories, in a clean and well-maintained condition.
Article 5: Seller's Obligations
5.1 ODUXIO SRL undertakes to deliver products that conform to the contract and are free from defects.
5.2 In the event of a valid claim, ODUXIO SRL will ensure the repair or replacement of the product at no additional cost to the buyer, unless this proves impossible or disproportionate.
Article 6: Buyer's Obligations
6.1 The buyer is required to check the condition of the product upon delivery and to report without delay any defects or anomalies found.
6.2 The buyer must use the product in accordance with the manufacturer's instructions. Any misuse that may result in premature wear or damage will void the warranty.
Article 7: Limitation of Liability
7.1 Under no circumstances shall ODUXIO SRL be liable for indirect, consequential, or punitive damages, including loss of revenue, profits, or business opportunities.
7.2 The total liability of ODUXIO SRL under a sales contract is limited to the amount actually paid by the buyer for the purchase of the product in question.
Article 8: Force majeure
8.1 ODUXIO SRL will not be held liable for any delay or failure to perform its obligations due to unforeseeable and irresistible events (force majeure), such as natural disasters, strikes, power outages, or government measures.
Article 9: Complaints and Customer Service
9.1 Any complaint relating to a product must be addressed to the customer service department of ODUXIO SRL as soon as possible, by email or mail.
9.2 ODUXIO SRL undertakes to process the complaint within a reasonable time and to find an amicable solution with the buyer.
Article 10: Disputes
10.1 These conditions are governed by Belgian law.
10.2 In the event of a dispute, the parties agree to seek an amicable solution before resorting to the courts. Failing that, the courts of Brussels shall have jurisdiction.
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Contact: For any questions regarding terms of sale, warranty or complaints, please contact ODUXIO SRL customer service at the following address: support@oduxio.com.
This document aims to protect the rights and interests of both parties within a framework of transparency and respect for the rules in force in Belgium.
PERSONAL DATA PROTECTION POLICY (GDPR) - ODUXIO SRL
Introduction :
At ODUXIO SRL, we attach great importance to the protection of the personal data of our customers, partners, and website visitors. This policy aims to inform you about how we collect, use, protect, and share your personal data, in accordance with the requirements of the General Data Protection Regulation (GDPR) and Belgian data protection law.
Article 1: Data Controller
ODUXIO SRL, whose registered office is located at 143/4 Avenue Louise, B-1050 Brussels, is responsible for the processing of personal data collected in the context of its commercial activities.
Article 2: Types of data collected
2.1 Data collected directly: We collect information that you provide directly to us when you place an order, fill out a contact form, subscribe to a newsletter, or interact with our customer service. This data includes, among other things, your first and last name, email address, telephone number, and postal address.
2.2 Automatically collected data: When you visit our website, certain data may be automatically collected through cookies, such as IP address, browser type, operating system, and browsing preferences.
Article 3: Purposes of data processing
The personal data collected by ODUXIO SRL is processed for the purpose of:
3.1 Manage and execute orders: Processing your orders, managing delivery, invoicing and tracking payments.
3.2 Customer service: Answering your questions, processing your complaints and providing you with information about our products and services.
3.3 Improve user experience: Analyze visitor behavior on our site to improve our services and the effectiveness of our website.
3.4 Marketing communications: To inform you of offers, promotions and news, subject to your prior consent.
Article 4: Legal basis for processing
The processing of personal data by ODUXIO SRL is based on the following legal grounds:
4.1 Performance of a contract: The processing is necessary for the performance of a contract to which you are a party, in particular for the delivery of your orders.
4.2 Consent: For certain activities, such as sending marketing communications, your consent is required.
4.3 Legitimate interest: ODUXIO SRL may process certain data to pursue its legitimate interests, such as improving services or preventing fraud.
Article 5: Sharing of personal data
We only share your personal data with third parties when necessary and in accordance with the law:
5.1 Subcontractors: Your data may be transmitted to service providers acting as subcontractors (for example, for delivery, web hosting or technical support).
5.2 Public authorities: In the event of a legal obligation, we may be required to share your data with the competent authorities.
Article 6: Data Security
ODUXIO SRL implements appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or unauthorized disclosure. We ensure that our subcontractors adhere to equivalent security standards.
Article 7: Your rights
In accordance with applicable regulations, you have the following rights regarding your personal data:
7.1 Right of access: You have the right to request a copy of the personal data we hold about you.
7.2 Right of rectification: You can request the correction of inaccurate or incomplete data.
7.3 Right to erasure: You can request the erasure of your data in certain situations, for example if the data is no longer necessary for the purposes for which it was collected.
7.4 Right to restriction of processing: You have the right to request the restriction of the processing of your personal data.
7.5 Right to object: You may object to the processing of your data for direct marketing purposes or for reasons relating to your particular situation.
7.6 Right to data portability: You can request that your data be transmitted to you or to another data controller.
To exercise your rights, please contact us at: support@oduxio.com.
Article 8: Data Retention
ODUXIO SRL retains your personal data only for the period necessary to achieve the purposes for which it was collected, in compliance with legal retention periods.
Article 9: Changes to the Privacy Policy
We reserve the right to modify this data protection policy at any time to comply with changes in legislation or business practices. Any changes will be published on our website and will take effect immediately.
Article 10: Contact
For any questions or concerns regarding this data protection policy, you can contact us at the following address: info@formiball.com.
We are committed to protecting your data and ensuring transparency regarding its processing, in order to best respect your privacy and your rights as a user or customer of ODUXIO SRL